Web Privacy Statement

This privacy statement covers all websites that include ‘bournemouth.gov.uk’ in the address

When you use these websites you are agreeing to this statement, and any additional statements on individual pages within those sites.

We may change this information without notice, so you should revisit this page and any other relevant pages from time to time.

Data Protection

As a registered Data Controller, we will process your personal data and information in accordance with the Data Protection Act 1998. For more information about data protection see the Independent Commissioner's Office.

If you have any queries about the Data Protection Act 1998 or the Freedom of Information Act 2000, email us with your questions.

Respecting your privacy

We respect your privacy. Information you provide, or that is gathered automatically, helps us monitor our service and provide the services you are entitled to as a resident of Bournemouth or visitor to our website.

We treat incoming emails and forms in the same way as other communications we receive.

Emails sent through the internet may not be secure. They could be intercepted and read by someone else. Please consider this before you send personal or sensitive information by email.

Our secure-server software ‘encrypts’ all your personal information including your name and address, and credit or debit card numbers if you make an online payment. This means your information is converted to bits of code that is unreadable to other people, websites or organisations. We translate the code back into information for our use. If you make an online payment, we transmit the entire credit or debit card number to the appropriate card company.

We may occasionally request proof of identity before we give you personal information, for example if you register for a customer account.

Please protect against unauthorised access to your passwords and to your computer or mobile device. You should always log out of secure sites, especially when you use a shared computer.

We aim to have a secure and reliable website, and use appropriate security technology to protect any sensitive personal data we process about you. But your use of the internet, and this website, is entirely at your own risk. We have no responsibility or liability for the security of personal information transmitted over the internet.

We sometimes send emails that include personal and private information. The only person who should see an email like this is the person it’s meant for.

Register for a customer account

You can get your own customer account for extra services such as online forms, ordering services without giving your details every time and the ability to track the progress of your requests.

If you register, we may contact you by email about your requests, and about services, information and events of interest provided by the council and our partner organisations. Your details will be kept safe and secure and, other than within the Council or with its partners, will not be passed to any other organisation or third party.

Unsubscribe from emails

You can contact us or use the unsubscribe link in the email you have received.

Other organisations

We don’t make your personal details available to other companies for marketing purposes, but we may share those details with partner organisations that we use to help deliver services. We may also share non-personal details with those organisations, for use in compiling statistics for example.

If requested we may share information with law-enforcement or government authorities, for a criminal investigation.


Like most websites we use 'cookies' to collect anonymous statistics about how people use the site, and to help us keep it relevant for the user. Cookies 'remember' bits of information from your visit to the site.

A cookie is a simple text file that's stored on your computer or mobile device by a website's server. Only that server can retrieve or read the contents of that cookie. Each cookie is unique to your web browser. So if we put a cookie on your computer, it can't be read by any other website.

Terms and disclaimer

These terms and conditions cover www.bournemouth.gov.uk and any other websites that include ‘bournemouth.gov.uk’ in the address. When you use these websites you are agreeing to accept these terms and conditions, and any additional terms on individual pages within the sites. We may change this information without notice, so you should revisit this page and any other relevant pages from time to time.

Copyright and use of content

All content is available under the Open Government Licence, except where otherwise stated

External links

The site includes links to other ‘external’ websites. We do not control or endorse these websites and are not responsible for their content. Disclaimer and limitation of liability We have taken all reasonable care to compile information and material on this website. But we are not responsible for any loss, damage or inconvenience caused by any inaccuracy or error. Bournemouth Borough Council, our suppliers and any third-parties mentioned on the site are not liable for any damages arising from the use of, or inability to use, this site, or any websites linked to this site.


From time to time we carry out online surveys to collect information that will help us improve our services. These surveys are optional. We may share non-personal, statistical information from these surveys with third parties.

Revenues and Benefits Privacy Information

Our claim forms for Housing Benefit, Local Council Tax Reduction and education benefits explain that the details our customers tell us are confidential and are used for working out and paying your benefits and for getting back any money you owe to the council. Your information is covered by the Data Protection Act, which gives you the legal right to put right any information about you which we get wrong. The Act also means we must not give out details about your claim except when we need to do so to sort out your claim.

However, the law also says that:

  • we (the council) must protect the public funds we handle and
  • we may share information that is given to us with other organisations that inspect or handle public funds, to prevent and detect fraud. Examples are the Department for Work and Pensions, HM Revenue and Customs and the Cabinet Office.

Public Sector Audit Appointments Limited (PSAA) appoints an auditor who checks the council's accounts. The Cabinet Office is also responsible for carrying out data matching exercises. Data matching is comparing computer records held by one organisation with other computer records held by the same organisation or a different one. This is usually personal information.

Revenues and Benefits Data Matching

Computerised data matching allows us to identify claims and payments that may be fraudulent. A match means that there is an inconsistency between the two sets of records that needs investigating. The inconsistency may be because of fraud, error or another explanation. We cannot decide which until we investigate.

We investigates inconsistencies discovered by data matching as well as allegations of fraud from other sources. We may use Credit Reference Agencies to data match to ensure our records are accurate and enable potentially fraudulent claims to be identified.

This authority is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud.

It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. For further information, see National fraud initiative NFI data matching.

Other ways we may use your details

As well as sharing details with the Cabinet Office and other organisations that inspect or handle public funds, we may also use our customers' details within the council for

  • keeping the electoral roll right
  • licensing private rented properties
  • checking school attendance
  • collecting debts owed to the council (for example council rents and Council Tax)
  • preventing and detecting fraud and other crime.