The National Troubled Families Programme

Troubled Families

Bournemouth’s delivery of this national agenda is locally known as the Turnaround Families Programme. 

The families are identified through data collection and the Turnaround Families Checklist you complete with a Early Help Assessment.

The criteria for inclusion on this programme are:

  • Children who do not attend school regularly due to poor attendance or exclusions.
  • Children or parents involved in anti-social behaviour or crime.
  • Children who need help.
  • Children and parents affected by domestic violence and abuse.
  • Children and parents with health needs.
  • Families at risk of financial exclusion or worklessness.


Meeting the Criteria

 Families are eligible for additional resources when they:

  • Reach two or more of the programme criteria.
  • Have an identified Lead Professional.
  • Have an assessment such as an Early Help Assessment (EHA), Education Health and Care Plan (EHCP) or Childrens Social Care Multi Agency Assessment (MAA).
  • Have a signed copy of the Early Help & TF Privacy Statement.


Additional Resources

The following can be accessed once you have consent from a family and an assessment and plan are in place.

  • Pre-payment card for ‘petty cash’ type expenditure to provide practical help to the family. This might include photos for bus passes, emergency school shirt or art and craft materials.
  • Spot purchase family budget of up to £250 per family to access services or other resources through the ART Brokerage Service.
  • An Adult Mental Health Practitioner who works in the Family Support Hub (FSH) two days a week, providing direct support to adults as part of a Team Around the Family (TAF) or advice and guidance to practitioners.
  • Two employment advisors, co-working with the Family Support Hub and Department of Work & Pensions (DWP.) They are able to provide adults with information, support and guidance to enable them to progress into employment.


Which Families are Identified

The Government have asked Local Authorities to evidence support to families whose needs are of greatest cost as high cost often indicates crisis intervention. The Government is challenging all those that work with children, young people and their families to support them to move them out of crisis.

Bournemouth has identified more than two thousand families who meet two or more of the criteria. 


Monitoring and Reporting

A driving principle of the Troubled Families programme is the monitoring and tracking of family outcomes. A variety of data sources are used to provide robust evidence that outcomes have improved and changes have been sustained. Three times a year the data is revisited to check progress for each individual in the household.

The monitoring results locally and nationally in an anonymised way.